Shipping & Delivery

The JPL Store ships from a variety of manufacturers across the United States. Your order may arrive to you in multiple shipments and the shipping of your order(s) may be delayed. If we have your product on site at The JPL Store, it is our goal to fulfill all orders within seven (7) business days. After we fulfill an order, the time it takes to get to you will depend on the carrier and shipping method that you chose.

All packages are shipped via UPS or the United States Postal Service.

The JPL Store and our ecommerce fulfillment center are closed on weekends, federal holidays, and JPL required off-property days. JPL Store closed days can delay shipping and delivery timelines.

We are committed to maintaining customer satisfaction, trust, and integrity by delivering quality products and customer service with the best industry practices and continuous process improvement.

Check Order Status

You can check the status of your order by reaching out to us at jplstore@jpl.nasa.gov.

Change or Cancel an Order Before Shipping

Once an order is entered into our system (automatically done when you place the order) and begins to be shipped, we cannot change or cancel that order. Please reach out to us at contactthestore@thejplstore.com if you recently placed an order and would like to try and change or cancel it prior to us shipping it to you.

International Orders

We are currently unable to ship internationally, but we're working on it and hope to be able to do so soon!

Questions?

If you have Shipping & Delivery related questions that are not answered on this page or further questions about any of the information shared here, please reach out to us via email at jplstore@jpl.nasa.gov.