The JPL Store is open Monday through Friday from 10:00am to 3:00pm at the main store. Visitor Center is open from 10:00am to 3:30pm CLOSED ON RDOs

.No, you will have to be invited to the lab, by an employee or through a public tour. Members of the general public are not able to visit The JPL Store physical location. To schedule a tour please click the link below. 
https://www.jpl.nasa.gov/events/tours/

Yes, within specific limitations. All products sold by the JPL Store have been approved for sale at The JPL Store. Mission projects must have JPL leadership approval to sell to the general public. Any new designs will be submitted to NASA and JPL leadership for approval and must receive approval prior to being sold on The JPL Store website or any of the physical locations. The general public is not able to request special orders at this time. JPL employees and departments interested in placing a special ordered product need to contact the JPL Store at thejplstore1963@gmail.com for specific procedures.

You can check the status of your order by reaching out to us at thejplstore1936@gmail.com

We hope you love your order from The JPL Store, but we recognize that this is not always the case. If you need a new size or refund, go to Return/Exchanges section and follow the instructions to process a return or exchange. You will be able to print out a shipping label and mail your product back to us. Please note that some items may not be eligible for a return or exchange. See our Returns/Exchanges section for more details.

Unfortunately, once an order is entered into our system and begins to be shipped, we cannot change or cancel the order. Please reach out to us at thejplstore1936@gmail.com

Please email us at thejplstore1936@gmail.com. We'd love to help you find the perfect product. And if we don't have what you're looking for, we're always looking for new ideas.

We do not offer expedited shipping at this time.

Unfortunately, at this time we are unable to make international shipments, but we are working on it! If you're outside the US and want us to accelerate our progress, let us know via email at thejplstore1936@gmail.com.

Shipping times depend on a number of factors, including carrier-controlled timing after the product leaves our warehouse or production facility. For a product that we have on site at The JPL Store, we aim to fulfill orders within 7 business days of receiving them. Once they leave our facility, the time it takes until it arrives at your door depends on the shipping method and the carrier who is delivering the product (UPS or USPS). You can always reach out to us via email at thejplstore1936@gmial.com for questions about specific orders or specific products. Product that we make to order or do not have on site at The JPL Store require longer ship times.

Jet Propulsion Laboratory
The JPL Store
4800 Oak Grove Drive, Bldg. 114-104
Pasadena, CA 91109

Read about us here.

The JPL Store is managed for Jet Propulsion Laboratory under contract with Eurest, a division of Compass Group North America (www.compass-usa.com)

About Eurest
USA Eurest is the nation’s largest support services organization for the business and industry market, serving a variety of industries including technology, manufacturing, oil and gas, finance, casinos and airport lounges. More than 70% of Eurest’s client base consists of Fortune 100 companies. Eurest is a division of North Carolina-based Compass Group North America. Compass Group North America, a subsidiary of Compass Group PLC based in the United Kingdom. For more information, visit eurest-usa.com.