HospitalityGiftShop.com delivers products from our partner locations to homes and other addresses in the US and Canada. Not all locations are directly affiliated with, endorse or benefit from sales on this site.

Who We Are

Q: Who is Hospitality Gift Shop

A: Hospitality Gift Shop is a San Diego, California based company with a mission to provide an end to end e-commerce solution for mission critical organizations.

Q: Are you located directly on site?

A: Hospitality Gift Shop provides the online shops and e-commerce customer support. Our offices are not located at our affiliated partners location.

Affiliated Partners
Our partner's online store processes and deliver orders directly from their on-site gift shop inventory or from other off-site vendor partners.

Affiliated partners benefit directly from all online sales.

Delivery Questions

Q: How long will it take for my order to be shipped?

A: We attempt to ship all orders within one to two business days from receiving the order.

Q: What time will my order be delivered?

A: We cannot guarantee a specific delivery time. Orders will be delivered within during normal business hours.

Q: How will I know when my order has been delivered?

A: A delivery confirmation email will be sent to the email that was indicated on the order.

Product Questions

Q: What if the product/products I ordered are out of stock?

A: If a product you are trying to order is currently out of stock and unavailable for purchase, you may contact our customer support at [email protected]or call, toll-free 1-877-887-4449
Our customer support team will be happy to provide any up to date information on current product availability as soon as possible.

Payment Questions

Q: I keep getting an error when I try to process my order.

A: This usually means the billing zip code you provided does not match the credit card number listed.

Q: Can I use an international credit card to place an order?

A: Yes. Please contact a representative at 1-877-887-4449 to place an order with an international credit card.

Q: Can I use a prepaid gift card to place an order?

A: No more than one gift card may by used to place an order. Please contact a representative at 1-877-887-4449 to place an order with a prepaid gift card.

Q: What is your Refunds and/or Replacements Policy?

A: Our detailed Refunds and Replacements Policy can be found HERE.Please contact us if you have any questions.

Contacting Us

Q: How do I reach a representative about my order?

A: A Hospitality Gift Shop representative is available by phone or email Monday through Friday, 8am to 5pm PST. Our phone number is 1-877-887-4449. We can also be reached via email at [email protected].